Search for products by entering the product name or keyword into the Search Bar at the top of any page by clicking the magnifying glass icon. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
All orders ship for free. Some items may have standard or expedited options and those costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What security and buyer protection do you have?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
The item you ordered did not arrive within the time promised by the seller.
The item you received was not as described.
The item you received that was assured to be genuine was fake.
Why are the items I ordered arriving separately?
Your item will be coming directly from the manufacturer’s warehouse. If the products you purchase are from different manufactures then they will be shipping separately. This allows us to offer products at great prices and offer free shipping because we are cutting out the middle man!
Do you offer discreet shipping and billing?
We understand that many of our customer are ordering private items from our site. We are pleased to offer discreet billing and shipping on all orders. Your credit card charge will show up as THG Store. All packages are unmarked, however our emails and newsletter are branded.
Can I return an item I purchased?
You can return your purchased item within 15 days of receipt if the purchased product(s) has a manufacturer defect or does not match the description. In order for us to accept your returned item, you must contact us via email (firstname.lastname@example.org) beforehand. Your product(s) must be returned with tags attached, in new, unworn, original condition.
What do I do if I forgot my password?
On the Login page, click the “Forgot your password?” link, enter your email address and click the “Submit” button.
Once you receive the email with your new password, login and go to the account page to update your password.
Do you share my personal information or email address?
Part of my order arrived, is the rest on its way?
The rest of the items would have been shipped separately. If items are on backorder, you will be notified by email and the available items are sent out as soon as possible.